Neatify Terms of Service
Last Updated: August 2026
Welcome to Neatify. By booking, scheduling, or using Neatify services, you agree to the following Terms of Service.
1. Services
Neatify provides residential cleaning, commercial cleaning, property setup & turnover support, and event cleaning services, including but not limited to Standard Cleaning, the Neatify Signature Reset, Move-In/Move-Out Cleaning, Post-Construction Cleaning, add-ons, bundles, and custom-quoted commercial, property setup, and event services. Services are subject to availability, service area coverage, and operational approval.
2. Booking & Payment Authorization
By booking a service with Neatify, you authorize Neatify to charge the payment method provided for the service booked.
Immediate Charging Policy
Neatify operates on an upfront payment model. By submitting your booking, your card may be charged immediately upon booking confirmation, and bookings are not considered confirmed until payment is authorized. Neatify reserves the right to refuse or cancel bookings with invalid, declined, or suspicious payment information.
3. Pricing Adjustments
Final pricing may be adjusted if the home or facility size or condition differs significantly from the information provided during booking, or if additional approved services are requested. If the customer declines a required service or price adjustment and Neatify determines the original scope cannot be safely or properly completed, an arrival fee may apply. The arrival fee will not apply when Neatify or the assigned professional is responsible for the discrepancy. Any additional approved services or adjustments may result in additional charges.
4. Cancellation & Rescheduling Policy
Customers may cancel or reschedule appointments through their customer portal or by contacting Neatify directly.
Rescheduling Fee
Appointments rescheduled within 23 hours of the scheduled appointment time may incur a $35 late rescheduling fee.
Cancellation Fee
Appointments canceled within 23 hours of the scheduled appointment time may incur a $50 late cancellation fee. Repeated cancellations or abuse of the scheduling system may result in refusal of future service.
5. Refund Policy
No Refund Policy
Due to the nature of completed cleaning and property-support services, Neatify does not offer refunds once service has been rendered. However, customer satisfaction is important to us — see our Satisfaction Guarantee below. Neatify reserves the right to determine the appropriate resolution, which may include a touch-up visit, partial service correction, service credit, or other reasonable resolutions. Refunds are not guaranteed.
6. 48-Hour Satisfaction Guarantee
If something was missed during your service, please contact Neatify within 48 hours of service completion. Our team will review the concern and, when appropriate, schedule a return visit to address eligible items at no extra cost. The following may not qualify under the satisfaction guarantee: new messes created after the service, pre-existing damage or staining, and areas not included in the original scope of work.
7. Access & Utilities
Customers are responsible for ensuring safe and legal access to the property, running water and electricity availability where applicable, and secure pets during service. If Neatify cannot access the property or safely complete the service, cancellation or lockout fees may apply.
8. Safety & Service Limitations
Neatify reserves the right to refuse or discontinue service if conditions are considered unsafe, hazardous, or outside the agreed scope. Examples include but are not limited to biohazards, infestations, hoarding conditions, dangerous structural issues, and aggressive animals.
9. Damage & Liability
Neatify is insured; however, customers must report any alleged damage within 24 hours of service completion. Neatify's liability shall not exceed the total amount paid for the service in question.
10. Photos & Documentation
Neatify providers may take photos related to service quality verification, before-and-after documentation, damage or issue reporting, and internal quality assurance. These photos are used for operational and quality assurance purposes only.
11. Provider & Customer Conduct
Customers agree to maintain a respectful and safe environment for Neatify professionals. Neatify reserves the right to refuse or terminate service due to harassment, unsafe conditions, discrimination, threatening behavior, or inappropriate conduct. Customers may not directly solicit or hire Neatify providers outside of the Neatify platform during or after an active service relationship without Neatify's consent.
12. Scheduling & Provider Assignment
Neatify may assign, reassign, or substitute providers based on availability, operational needs, scheduling conflicts, or team requirements. Provider availability is not guaranteed.
13. Communications
By booking with Neatify, you consent to receive appointment confirmations, scheduling updates, SMS notifications, service reminders, and operational communications. Standard messaging and data rates may apply.
14. Changes to Terms
Neatify reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of Neatify services after updates constitutes acceptance of the revised terms.
15. Contact Information
Neatify
Website: bookneatify.com
Email: [email protected]
Phone: 513-570-4278